Case Study Olivia Plaza (part 3 of 3): How Olivia Plaza Hotel Used Semantic...
This is the final part of a 3 part series on the Olivia Plaza Hotel in Barcelona. If you missed part one or two, you can read up on part 1 here and on part 2 here, or download the full case study at...
View ArticleReviewPro Guide: How to Respond to Online Reviews
“In my experience, hotels that reply to all feedback – positive and negative – engage the most people are become most successful. Responding to all reviews shows you’re listening and caring about what...
View ArticleWhat is your guest review conversion rate?
At ReviewPro, we get questions like these a lot: How many hotel reviews is enough? What type of review volume should I aim for: 10, 50, or 150 each month? What if I have 5 rooms? 1,000 rooms? How do I...
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Product Spotlight: How The Global Review Index (GRI) Helps Hotels Manage...
Something that was missing in online reputation management for hotels was a way to calculate the aggregate rating of a property or brand across the diverse range of guest review websites. This is why...
View ArticleReviewPro announces Top 10 Hotels in Berlin According to Online Guest...
The Ritz-Carlton Berlin Takes #1 Spot in Industry Benchmark B2B Ranking Berlin, March 8, 2010 – ReviewPro, the leading B2B provider of online reputation and social media management solutions for the...
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Case study Sidorme: How a low cost hotel chain with a focus on customer...
Sidorme Quality Low Cost Hotels is a chain of six hotels in Spain (two in Barcelona, two Girona, one in Valencia and one in Granada), with a seventh hotel in Albacete opening in September of 2011....
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Guide to Review Sites for Hotels
Most hoteliers will agree that managing a hotel’s online reputation is critical to their business in today’s internet-driven economy. A major part of any hotel’s online reputation is based on guest...
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ReviewPro Guide: A Basic Guide to Managing Online Reviews for Hotels
Managing your online reputation should be a fundamental part of any hotel business today. The first step to a successful online reputation is being able to monitor it and know what people are saying...
View ArticleFrom Pricing Complaints to Personal Attacks: How to Respond to Challenging...
By Daniel Edward Craig Responding to online reviews has become routine for many hoteliers, and yet every once in a while a real zinger comes along that makes you catch your breath and clench your...
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Free Webinar – Spreading the Love: How to Generate More Reviews, Followers...
As more travelers turn to review sites and social networks for trip information and advice, your ability to get people talking about and recommending your brand has never been more important. In the...
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New ReviewPro guide for hoteliers: How to respond to reviews
Today, most travelers read online hotel reviews before they book . So it’s not a matter of “if” you need to respond to reviews on sites such as TripAdvisor.com, but a matter of “how” – and how to do it...
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Online review scrutinizers among most satisfied guests, says survey
NEW YORK – Hoteliers: Would you guess that readers who obsess over online hotel reviews tend to be your most, or least, satisfied guests? I’m asking because J.D. Power’s newly released survey about...
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Survey: 90% say positive reviews impact purchase decisions
Hot off the press: Today, the well-known tech blog Mashable.com published a piece that highlights a subject near and dear to our hearts – “How to Solicit Customer Reviews without Pissing People Off.”...
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Reputation vs. revenue: Yikes! There’s a noisy nightclub in my hotel
Some travelers who check into hotels with thriving nightclubs or bars don’t always appreciate loud music – and they might even complain about it on TripAdvisor, Booking.com, Yelp or another consumer...
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Eight key strategies for climbing TripAdvisor rankings
By Daniel Edward Craig In researching ReviewPro’s Climbing TripAdvisor’s Popularity Index webinar last month, I asked a range of hoteliers how they achieved – and maintain – top-10 rankings. Their...
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Don’t get ‘lost in translation’ with foreign language hotel reviews
How can you respond to an online hotel guest review written in Russian, Portuguese, Chinese or other languages you don’t understand? If you can’t understand the nature of a guest’s comments, then you...
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